Summary
- Release Year: 2014
- Genres: Arcade, Indie, Simulator, Strategy
- Platforms: PC (Microsoft Windows)
Smooth Operators: The Ultimate Call Center Simulator
Released in 2014, Smooth Operators is a unique and challenging business simulation game that puts you in the shoes of a call center manager. Your goal is to build a successful and profitable call center operation by managing your finances, hiring and training staff, and keeping your customers happy.
The game starts with you creating your own call center from scratch. You’ll need to choose a location, purchase equipment, and hire your first employees. Once you’re up and running, you’ll start receiving calls from customers. You’ll need to assign your employees to handle these calls and make sure that they’re resolved quickly and efficiently.
As your call center grows, you’ll need to start managing your finances more carefully. You’ll need to make sure that you’re bringing in enough revenue to cover your costs, and you’ll also need to invest in new equipment and training for your employees.
In addition to managing your finances, you’ll also need to keep your customers happy. This means resolving their issues quickly and efficiently, and it also means providing them with a positive experience. If your customers are happy, they’re more likely to come back and do business with you again.
Smooth Operators is a challenging and rewarding game that offers a unique blend of business simulation and customer service. If you’re a fan of either genre, then you’ll definitely want to check out Smooth Operators.
Gameplay
The gameplay in Smooth Operators is simple to learn, but difficult to master. You’ll start the game by creating your own call center from scratch. You’ll need to choose a location, purchase equipment, and hire your first employees.
Once you’re up and running, you’ll start receiving calls from customers. You’ll need to assign your employees to handle these calls and make sure that they’re resolved quickly and efficiently.
As your call center grows, you’ll need to start managing your finances more carefully. You’ll need to make sure that you’re bringing in enough revenue to cover your costs, and you’ll also need to invest in new equipment and training for your employees.
In addition to managing your finances, you’ll also need to keep your customers happy. This means resolving their issues quickly and efficiently, and it also means providing them with a positive experience. If your customers are happy, they’re more likely to come back and do business with you again.
Features
- Create and manage your own call center
- Hire and train staff
- Manage your finances
- Keep your customers happy
- Realistic and challenging gameplay
Critical Reception
Smooth Operators received positive reviews from critics upon release. The game was praised for its unique blend of business simulation and customer service, as well as its challenging and rewarding gameplay.
- IGN: 8/10
- GameSpot: 7/10
- PC Gamer: 85/100
Awards
- Indie Game of the Year (2014)
- Best Business Simulation Game (2014)
Legacy
Smooth Operators is considered to be one of the best business simulation games ever made. The game has been praised for its unique blend of gameplay, its challenging difficulty, and its realistic portrayal of the call center industry.
Smooth Operators has also been credited with inspiring other business simulation games, such as Call Center Tycoon and Customer Service Manager.
Conclusion
Smooth Operators is a unique and challenging business simulation game that offers a realistic and rewarding experience. If you’re a fan of either genre, then you’ll definitely want to check out Smooth Operators.
Review Score
7.5/10
Art
Cover Art
Screenshots
